Privacy Policy

1. Who We Are

FTFoodStuff is a wholesale fruit supplier operating from Unit 12, Greenfield Industrial Park, Your City, 12345. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or contact us as a trade buyer.

If you have any questions about this policy or how we handle your data, please contact us at info@ftfoodstuff.com.

2. Information We Collect

We only collect information that helps us respond to your enquiries and supply our services. Specifically:

• Contact form submissions: your name, company name, email address, phone number, and the message you send us.
• Trade account information: business details, delivery addresses, and account preferences when you become a customer.
• Technical data: IP address, browser type, device information, and pages visited — used for security and to understand how our site is used.

We do not collect payment card details on this website. Any payment information is handled separately through secure bank transfer or a PCI-compliant payment processor.

3. How We Use Your Information

We use the information you provide to:

• Respond to enquiries and provide quotes for wholesale supply.
• Process and deliver confirmed orders.
• Maintain accurate trade account records and invoices.
• Communicate about orders, delivery schedules, or account updates.
• Improve our website and service offering.
• Comply with legal and accounting obligations.

We will never sell your personal information to third parties.

4. Legal Basis for Processing

Depending on your jurisdiction, we process your information on one or more of the following legal bases:

• Contract: to fulfil orders and manage your trade account.
• Legitimate interest: to respond to enquiries and improve our services.
• Consent: where you have explicitly agreed to be contacted for marketing purposes.
• Legal obligation: to keep records required by tax and company law.

5. Sharing Your Information

We only share your information with:

• Delivery partners: to complete scheduled deliveries.
• Accounting and legal advisors: where necessary to maintain compliance.
• Service providers: such as our email host and hosting provider — all under confidentiality agreements.
• Authorities: where required by law.

6. Data Retention

We keep enquiry data for up to 2 years from the date of submission, unless you ask us to delete it sooner. Trade account records, order history, and invoices are retained for as long as required by tax and accounting laws in our jurisdiction.

7. Cookies and Tracking

Our website uses only essential cookies required for the site to function — for example, to remember whether you are signed in to the admin area. We do not currently use advertising or third-party tracking cookies.

You can control cookies through your browser settings. Disabling essential cookies may affect certain features of the site.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@ftfoodstuff.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include encrypted connections (HTTPS), hashed passwords for admin accounts, and restricted internal access to trade account data.

No system is completely secure. If you suspect any unauthorised access to your account, please contact us immediately.

10. International Transfers

Your information is stored on servers located in the jurisdiction in which FTFoodStuff operates. If we ever need to transfer data outside that jurisdiction (for example, to a cloud service provider), we will ensure appropriate safeguards are in place.

11. Children's Privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe we have done so inadvertently, please contact us so we can remove it.

12. Third-Party Links

Our website may contain links to third-party sites (for example, WhatsApp or social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the current version was published. Continued use of our website after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@ftfoodstuff.com
• Phone: +971 50 190 2270
• Post: Ras Al Khor Ind. Third - Ras Al Khor Industrial Area 3 - Dubai - United Arab Emirates